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Some Frequently-Asked Questions,
And Some Reassuring Answers...

Q: Are there different levels of carpet cleaning to choose from?
A: Yes! We aim to please - choose from our basic clean to our expanded service or anywhere in between. We would be happy to explain the options to you and our pricing structure.

Q: Should I expect all the spots to come out of the carpet and upholstery?
A: That depends. Spots are temporary and can be cleaned out of carpets while stains are permanent because they have changed the color of the fiber. Options exist when the stain is permanent - ask our team for more information.

Q: I purchased my carpet several years ago. The salesman said it had Scotchgard or Teflon already on the carpet. This will last for the life of the carpet-right?
A: Wrong! Carpet protectors wear off from the friction of walking on them. We can rejuvenate this protectant by re-applying it. In addition to easier spot removal, vacuuming also becomes more efficient when fibers are treated with a protectant and future cleanings are more effective.

Q: I have animals and sometimes they have accidents. Now there is a urine smell. Do I have to replace the carpet?
A: What’s needed here is an in-home inspection by our Certified Odor Control Technician to determine just how severe of a problem there really is. Most frequently the problem can be corrected. Speaking to one of our trained staff will help to determine what’s needed to correct the odors. Without proper treatment odors can return (especially during rainy season).

Q: My carpet is very soiled and matted down, is there anything you can do to help restore it?
A: Yes, we have restorative equipment designed for tackling the worst of the worst carpets! A quick, on-site evaluation will determine if our restoration equipment can save your carpets. Why replace when restoration is possible!

Q: Now that my tile and grout is clean and sealed, what cleaners can I use?
A: It’s very important to use a neutral PH cleaner (available thru CLEAN-N-BRIGHT) PH that is too high or low will strip the grout sealant. Strong cleaners will also leave soap residue which will attract and accumulate soil. If cleaning with a mop and bucket, remember to change your water frequently to avoid redistributing the soil back onto the floor. And remember, you can’t clean with dirty water!

Q: What can I do to help maintain my carpets between cleanings?
A: Vacuum frequently and use runners (area rugs) to catch the soil from shoes when you first enter the home. Runners can be rolled up and stored just before company arrives. We sell carpet groomers (to fluff up your carpet pile) and professional spotter for emergency clean-ups from accidental spills and furry friend’s occasional accidents. It’s wise to be ready and keep our professional spotter on hand for emergency clean-ups.

Q: I have Oriental wool and silk area rugs which I paid a lot of money for. I know not everyone specializes in the care of these rugs. Can you help?
A: Absolutely…we are area rug specialists. We’ll pick up your rugs, inspect and clean them in our plant and deliver them back to you at your convenience, clean and fresh.

Do you have a question that isn't here? Call (928) 778-2343
to speak with our friendly and knowledgeable staff members or
go to our Contact Us page and submit your question via email.

Clean-N-Bright Carpet & Tile Specialists, Inc.
Serving Prescott, Prescott Valley, Chino Valley
and Surrounding Areas Since 1973

(928) 778-2343

Clean-N-Bright ...We don't just clean, we RESTORE!

Serving Prescott, Prescott Valley, Chino Valley and surrounding areas since 1973!

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Clean-N-Bright We Do It Right